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Ursula Hicklin's avatar

Karuana, this was such a great read! The way you break down IT’s role as a revenue enabler rather than just an operational cost is something I’m actively working to incorporate into my own approach.

Your emphasis on human-centric IT communications, it’s a lesson I’m taking to heart. Technical rollouts succeed or fail based not just on execution, but on how well people understand, trust, and adopt them.

Thanks for continuing to share your words of wisdom—it’s always a masterclass in strategy, leadership, and execution. Looking forward to learning more!

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